FAQ

Frequently Asked Questions

What are Golden Rewards Lotteries?

Golden Rewards Lotteries are held five times a year and offer the choice of a $500,000 prize to win.

How do I receive my tickets?

When you buy tickets online for yourself, you will be emailed a digital lottery ticket. When you buy gift tickets online for others, you can choose to either email or post the gift tickets to the recipient.

If you sign up to be a Star Supporter, your pre-ordered tickets will be sent in the mail in the second half of every month. 

I received an email confirmation after I purchased my ticket, but no ticket numbers.

Your ticket numbers will be attached to the email in a PDF file. Some email account providers block attachments. Check your email filter and turn off this feature if it is active. If you are still having trouble contact our Customer Support team – email supporterresponse@endeavour.com.au, or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International) and we will send your tickets using an alternative method.

How do I find out if I have won a prize?

After each draw, all winners are notified by phone and Registered Post. You can also view the draw results on the website after each lottery has been drawn. If you have an email address registered with us, you will receive an email from us with the draw results.

How is the draw conducted?

Draws are conducted at Endeavour Foundation Head Office under supervision from Queensland Office of Liquor and Gaming Regulations. The Customer Service Manager of Endeavour Foundation, who cannot be a ticket holder, is responsible for the conduct and supervision of the draw. The draw is also supervised by the internal auditor.

Where do the funds raised from the lottery go?

All lottery funds go towards our At Home With Choices program. Your support build modern accessible houses so that people with a disability can have more choice about where and with whom they live. Through the At Home With Choices project we can offer people a chance to be more independent, develop their living skills and exercise more control over their lives.

How can I find out more about Endeavour Foundation?

If you want to find out more about Endeavour Foundation, please click on the The Cause tab, or contact our Customer Support team – email supporterresponse@endeavour.com.au or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International). We will be very happy to answer your questions.

What are the odds of winning a prize in the lottery?

Your odds of winning a prize are related to the number of tickets sold in each lottery. Please refer to item 6 of the Terms and Conditions for the total number of tickets available in this lottery. Remember, every single ticket has the same chance of winning. 

Can I choose my own ticket numbers?

Ticket numbers are automatically generated by our lottery system. Due to this, specific ticket numbers cannot be chosen.

Are prize homes built or purchased by Endeavour Foundation Lotteries?

The majority of Endeavour Foundation Lotteries prize homes are purchased ready built, with one or two homes newly built each year. Only those ready built homes that meet our quality criteria are purchased.

If I win, can I move in straight away?

Yes. When you come to collect your prize, you will be met by the Customer Service Manager who will take you to your home and officially hand over the keys. You can then move in immediately while we arrange the transfer of title.

If I win, can I take cash instead of the house?

Unfortunately we are prohibited from substituting cash for the prize home under the laws of Queensland Office of Liquor and Gaming Regulations.

If I win the first prize and do not wish to live in the property, what are my alternatives?

You have a number of options: sell it, add it to your investment portfolio, or rent it out and gain a rental income.

What are the opening times of your prize homes?

You are very welcome to visit our prize homes from 10am until 5pm (QLD time) 7 days a week. Please note that we are closed on Christmas Day, Good Friday 3 April and Anzac Day until 1pm.

I live overseas; can I buy a lottery ticket?

Yes, if you live overseas you can also buy tickets. All first prize winners will be provided with a $1,000 Visa gift card for travel and accommodation. However, we advise all overseas winners to consult with a solicitor specializing in Australian property law. Please note all prize and ticket values are listed in Australian Dollars (AUD).

What do I do if an error appears on my page when I try to make a purchase?

We will be more than happy to help you solve the problem if you contact our Customer Support team – email supporterresponse@endeavour.com.au or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International).

What do I do if my credit card is rejected?

If your credit card is rejected when buying tickets, please check if you have entered the name on your card and the card number correctly. If the problem remains, please contact our Customer Support team – email supporterresponse@endeavour.com.au or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International).

What if I forgot my username and/or password?

If you have created an account but forget your username or/and password, please return to the Star Supporters page and click on ‘I forgot my password’. Alternatively, you can contact our Customer Support team – email supporterresponse@endeavour.com.au or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International).

What costs are covered in terms of rates, insurance and so on?

For a standard lottery, rates and charges issued by the local council and the water and sewerage access fee are paid for the first 12 months. We advise all winners to organise home and contents insurance from the day of handover, and will supply all the necessary information for you to provide to your chosen insurance company. 

What are the benefits of being a Star Supporter?

When you pre-order future lotteries, you will receive your tickets automatically in every prize home lottery and Golden Rewards Lottery. Star Supporters also benefit from 4 exclusive Bonus Draws for a luxury car each year.

Star Supporters also assist Endeavour Foundation Lotteries reduce mailing costs and therefore provide even more support to people with a disability. Click here to sign up for exclusive Star Supporter rewards today.

How do I become a Star Supporter?

You can simply select the 'I want to pre-order future lotteries and take advantage of Star Supporters’ order option when purchasing your tickets online, or simply click here. You can also contact our Customer Support team to become a Star Supporter – email supporterresponse@endeavour.com.au or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International).

If I become an Star Supporter, can I alter or increase my automatic ticket order?

Yes, you can alter or increase your ticket order at any time by contacting our Customer Support team –email supporterresponse@endeavour.com.au or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International). As a Star Supporter you decide when you would like to alter ticket purchases.

I'm a Star Supporter, when will I be charged?

Charges occur approximately on the 15th of each month.