Responsible Service of Gaming

How does Endeavour Foundation Lotteries help me make informed decisions about lottery ticket purchases?

Endeavour Foundation Lotteries minimises risk to lottery supporters and helps supporters make informed decisions about their participation through a responsible gambling framework. Its purpose is to ensure that we actively minimise or eliminate harm to supporters arising from gambling problems and the like.

While the nature of our Art Union lotteries poses an inherently lower risk profile when compared to commercial lotteries or other betting services, as a responsible member of the community, we strive to protect our supporters from harm.

Only you can decide how much time and money you want to spend on gambling. You should spend only what you can afford to lose.

When gambling on charitable and non-profit activities, you should remember that these games are products of chance and randomness and there is no guarantee that you will achieve the winning outcomes. Your odds of winning a prize are related to the number of tickets sold in each lottery. The total number of tickets available in each lottery can be found in the Terms and Conditions.

What information can you provide me about your responsible gambling framework?

You may request information from Endeavour Lotteries, including:

• our responsible gambling policy;
• the nature of our lottery products, odds and returns to players (which are available in each draw's terms and conditions);
• how you can opt to be self-excluded;
• gambling-related complaint handling procedures; and
• key elements of our financial transaction practices

To request this information, please contact our customer support team.

Can I self-exclude from Endeavour Foundation Lotteries?

Yes.

To self-exclude, simply contact our customer support team with your request and we’ll process it immediately.

We can also assist you in self-excluding from other gambling providers if desired.

What should I know about self-excluding?

By self-excluding from our lotteries, for the period of your exclusion:

• you won’t be allowed to purchase tickets, subscriptions, or any other product from Endeavour Foundation Lotteries;
• we won’t send you any marketing material; and
• you’ll be asked to leave any of our prize homes.

Self-exclusions can be for any period you request. You can only retract your request to be excluded for a cooling down period of 24 hours, after which you will need to see out the length of your exclusion.

Choosing to self-exclude can be due to your concern about:

• the amount of money you spend on gambling;
• the time you spend at our prize homes;
• the negative impacts that gambling has on your work life and/or family life; or
• any other reason.

We don’t need to know why you want to self-exclude.

During the period of self-exclusion, our systems monitor account creation to prevent an alternative account from being used.

We maintain a register of excluded persons that is only available to staff who are required to be informed of exclusions (e.g., prize home staff). We otherwise keep your information confidential and ensure your individual circumstances are always respected.