FAQs about My Account

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How do I create an account?

Simply click the registration link under the My Account menu on our website and follow the prompts.

What do I do if I forget my password?

1. Email

You can request a password reset link to be sent to your email address.

Step 1: Click here and fill in your relevant information. You will then receive an email from us with a link to reset your password.
Step 2: In the email that you receive, select “Choose a New Password” and you will be taken to the password reset page.
Step 3: Enter your new password twice and then click 'Change Password'

2. Phone

If you would like our friendly support team to help reset your password, you can give us a call on 1800 63 40 40.

I’m still having trouble logging in.

Give our friendly customer support team a call on 1800 63 40 40 or email us at support@endeavourlotteries.com.au - we'll be happy to help.

How do I update my payment details?

Simply call our customer support team on 1800 63 40 40, or self-manage within My Account.

What payment methods do you accept?

If you are purchasing single tickets online we accept all Mastercard, Visa and American Express cards alongside PayPal.

Currently, only card payments are accepted for Star Supporter memberships. PayPal cannot be used for membership payments due to PayPal's technical requirements. You may also pay via cheque or money order by contacting our Customer Support team on 1800 63 40 40. In some special cases we may be able to accept direct debit payments too - contact Customer Support to learn more.

How can I make a complaint?

We welcome your feedback. Here's how you can lodge a lotteries-related complaint.

Directly with Endeavour Foundation Lotteries

Indirectly with Endeavour Foundation

Endeavour Foundation’s complaint management public policy is available at endeavour.com.au/Contact/Feedback